Terms & Conditions

Our terms and conditions govern all transactions with Vendome Timepieces.

By placing an order, you explicitly accept these conditions

Product delivery

• Orders are processed upon full payment receipt.

• Delivery is made to the address provided during the order process.

• The average delivery time is 8 business days worldwide, a tracking number will be provided after payment

• All our shipments are insured

• Customers must report any delivery issues within 14 days.

  
  

Customer service

For inquiries about our products and services, our customer service is available by phone or email at vendometimepieces(@)gmail.com

Watches purchased on our website come with a 12 months movement warranty.​

This warranty covers solely mechanical defects (related to the movement) and excludes issues arising from normal wear and tear, accidents, or improper use.

Excluded from the warranty are, among other, the waterproofness of the watch, as well as breaking/loss of the glass, winding stem, winding crown, spring, buttons and pushers and such, and the strap/bracelet.

Opening the watch will void our warranty as our watchmaker needs to define the watch condition.

Secure Payment

Our website ensures secure payments through a 3DSecure system, offering reliability and data protection. Payment methods include credit cards and wire transfers.

Returns

In accordance with the law, you have a withdrawal period of 14 days from the receipt of the products to request a refund for watches purchased on our website. To be eligible for a refund, the customer must not have used the product and must keep it in the same condition as it was delivered.

If customer would like to return a watch after changing his mind, shipping cost will not be refunded.

Return costs of the product are the responsibility of the customer, who must ensure the product is delivered to Vendome Timepieces securely through a carrier specializing in valuable items.

Any product that has been damaged due to customer negligence after receipt cannot be refunded. Note water damage is not covered.

Refunds can be made through the same payment method used for the purchase or another payment method without additional costs for the customer. Please note that in the case of credit card payments online, we will refund the customer by deducting the collection fees associated with the initial payment made by the customer.

All refunds are made by crediting the customer's bank account used for payment.

Nos conditions générales régissent toutes les transactions avec Vendome Timepieces.

En passant une commande, vous acceptez explicitement ces conditions.

• Livraison des produits

• Les commandes sont traitées dès réception du paiement intégral.

• La livraison est effectuée à l'adresse indiquée lors de la commande.

• Le délai moyen de livraison est de 8 jours ouvrables dans le monde entier, un numéro de suivi sera fourni après le paiement.

• Tous nos envois sont assurés.

• Les clients doivent signaler tout problème de livraison dans les 14 jours.

• Service clientèle

Pour toute question concernant nos produits et services, notre service clientèle est disponible par téléphone ou par e-mail à l'adresse vendometimepieces(@)gmail.com.

Les montres achetées sur notre site bénéficient d'une garantie de 12 mois sur le mouvement.

Cette garantie couvre uniquement les défauts mécaniques (liés au mouvement) et exclut les problèmes liés à l'usure normale, aux accidents ou à une utilisation inappropriée.

Sont exclus de la garantie, entre autres, l'étanchéité de la montre, ainsi que le bris/la perte du verre, de la couronne de remontoir, ainsi que le bracelet.

L'ouverture de la montre annule notre garantie, car notre horloger doit définir l'état de la montre.

• Paiement sécurisé

Notre site web garantit des paiements sécurisés grâce à un système 3DSecure, offrant fiabilité et protection des données. Les méthodes de paiement comprennent les cartes de crédit et les virements bancaires.

• Retours

Conformément à la loi, vous disposez d'un délai de rétractation de 14 jours à compter de la réception des produits pour demander le remboursement des sommes versées.